Account

    How to delete your Nexar account

    How to ask us to delete your account, and what to do with your balance first.

    You can ask us to delete your Nexar account and the personal data that goes with it.

    Before you ask

    • Use your balance. Your wallet balance is deleted with your account.
    • Finish or close any orders that are still open.
    • Deletion is permanent. You'll need a new account to use Nexar again.

    How to request deletion

    1. Email support@nexarhq.com from the email address on your Nexar account.
    2. Use the subject Account Deletion Request.

    The Request deletion of your Nexar account page on the Nexar website

    Requests are completed within 7 to 14 business days. More details are on the account deletion page.

    Didn't answer your question?

    Sign in and tap Help to chat with our support team. We reply Monday to Saturday, 9am to 5pm WAT. Can't sign in? Email or message us on Telegram.

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