My account
Signing in, security and your details
I can't sign in
Quick answer
Select Forgot Password? on the sign-in page and we'll email you a 6-digit code. If two-factor sign-in is on, look for the sign-in code in your email after you enter your password.
I'm not getting my verification email
Quick answer
Check your spam folder, then ask for a new code. You can resend after 60 seconds, and each code lasts 10 minutes.
I lost access to my two-factor codes
Quick answer
Nexar's sign-in codes come by email, so check that inbox and its spam folder. If you can't get into your email, email support@nexarhq.com or message us on Telegram.
I want to change my email or phone number
Quick answer
Your email and phone number are locked on your profile. Message us with the change you need.
I want to delete my account
Quick answer
Email support@nexarhq.com from your account's email address with the subject "Account Deletion Request". Use your balance first: it's deleted with your account.
Still need help?
Sign in and tap Help to chat with our support team. We reply Monday to Saturday, 9am to 5pm WAT. Can't sign in? Email or message us on Telegram.