My wallet or transaction
Deposits, withdrawals and your balance
My funds did not reflect
Quick answer
Deposits are added once your payment is confirmed. Card and bank payments go into your naira wallet, and crypto into your dollar wallet. A bank transfer can take a few minutes to confirm, and we keep checking for up to 48 hours.
My balance is not correct
Quick answer
You have two balances, naira and dollars, and each order is paid from the one you choose. Airtime, data, bills and eSIMs are paid for when you order, even while they're processing.
I was charged but my order failed
Quick answer
Most failed orders are refunded automatically to the wallet you paid from. A virtual number that gets no code is refunded within about 5 minutes.
I want to convert between naira and dollars
Quick answer
Use Convert on your dashboard, or Convert Money in the app. There's no conversion fee, and you can convert from 1 to 100,000 at a time.
I don't recognise a transaction
Quick answer
Check its title in your transaction history: refunds, conversions, referral bonuses and bounty rewards each have their own label. If it still looks wrong, send us its Transaction ID.
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